Terms and Conditions

These terms form the agreement between you and the operator of Basswin, and they take effect the moment you register an account or place a stake. Read them in full — by continuing you accept them, including the limits on our liability and the rules that allow us to void bets.

Agreement, operator, and jurisdiction

Basswin is operated by Cerberlot N.V., a company registered in Curaçao, which publishes licence reference OGL/2025/9088/4135. We have not verified that reference against the official register of the Curaçao Gaming Authority, and independent reviews of the brand disagree over whether a valid licence exists. Basswin holds no licence from the UK Gambling Commission.

This has consequences you should weigh before depositing. UK-licensed operators are bound by the Gambling Commission's rules on fund protection, dispute resolution through an approved ADR body, and mandatory participation in GAMSTOP. Those protections do not apply here, and player funds are not held under a UKGC segregation rating.

Access is offered on an 'as available' basis. It is your responsibility to confirm that online gambling is lawful in the place you are connecting from; where it is not, you must not use the service, and using a VPN or proxy to disguise your location is a breach of these terms.

We may revise these terms. Material changes are notified by email or an on-site notice at least seven days before they apply, and continuing to play after that date confirms acceptance. If you do not accept a change, withdraw your balance and close the account before it takes effect.

Registration, verification, and account security

You must be at least 18 years old, act on your own behalf, and open no more than one account. Details entered at registration must be true and kept current; an address or name that cannot be verified will stall a withdrawal, not a deposit, so correct them early.

We may request identity documents, proof of address, and evidence of the source of funds at any point — typically before a first withdrawal, after a deposit threshold, or when activity does not match the profile on file. Play may be suspended while checks run. Documents that are refused, edited, or belong to another person will result in closure and forfeiture of winnings, with verified deposits returned to their original source.

You are responsible for your login credentials and for every action taken through your account. Notify support immediately if you suspect access by another person. We are not liable for losses arising from credentials you shared, wrote down, or saved on a device used by others.

Duplicate accounts are closed. Where duplicates were used to claim the same promotion more than once, bonus funds and any winnings derived from them are removed and the original deposit is returned.

Deposits, wagering, and withdrawals

Funds must come from a payment instrument in your own name. Deposits are credited once cleared, and we do not act as a bank: balances are not savings, earn no interest, and may not be transferred between accounts.

Withdrawals are returned to the method used to deposit wherever the provider allows, up to the amount deposited by it. Requests are ordinarily reviewed within 72 hours; the time funds then take to arrive depends on the payment provider and is outside our control. Any pending withdrawal may be held while verification or an anti-money-laundering review is completed.

Where a player deposits and then requests a withdrawal with little or no play, we may require additional source-of-funds evidence before releasing funds, as such patterns are a recognised money-laundering indicator.

Currency conversion, provider fees, and any charge imposed by your bank are borne by you. Dormant accounts with no login for twelve consecutive months may attract an administrative fee against a positive balance, applied monthly and never taking the balance below zero; we will email the registered address before the first deduction.

Bonuses, promotions, and prohibited play

Every promotion carries its own terms — qualifying deposit, wagering multiple, maximum stake while a bonus is active, maximum conversion to cash, game weighting, and an expiry date. Those specific terms sit alongside this document and take precedence where they conflict with it.

Bonus funds are wagered before real balance unless the offer states otherwise, and a bonus expires with any winnings attached to it if the wagering requirement is unmet at expiry. Excluded games contribute nothing towards wagering, and a stake above the stated maximum while a bonus is active can void the bonus and the winnings it produced.

The following are prohibited and permit us to void the affected bets: hedging or low-risk play designed to clear wagering with minimal exposure, coordinated play between accounts, use of automated software or bots, exploiting a game malfunction, and any attempt to manipulate a promotion's mechanics. Where a genuine software or pricing error occurs, all affected bets are void and stakes returned regardless of outcome.

We may withdraw an offer from an individual account, or from all accounts, at any time and without giving reasons, subject to honouring wagering already validly in progress.

Complaints, liability, and closure

Raise a complaint first with our support team, quoting your username, the date, and the transaction or bet in question. We aim to acknowledge within 48 hours and give a substantive answer within 21 days. Keep the correspondence — it is the record that supports any escalation.

If our answer does not resolve the matter, you may escalate to the licensing body stated by the operator. Because that licence is unverified and no UKGC licence exists, there is no guaranteed independent adjudicator for UK players and no access to a UKGC-approved ADR scheme. Card chargebacks and complaints to your payment provider may in practice be the more effective route.

Our records of stakes, results, and account transactions are the definitive account of what occurred, save where you show clear evidence that they are wrong. To the fullest extent the law allows, our liability for any claim is capped at the amount held in your account at the time the claim arose, and we exclude liability for indirect loss, lost opportunity, or loss caused by interruption to your internet connection or device.

You may close your account at any time through support; we will settle a verified balance before closing. We may suspend or close an account for breach of these terms, suspected fraud, a legal requirement, or on notice for any other reason, and in that event we return funds not subject to forfeiture under the rules above.

Gambling is for adults aged 18 and over and can be addictive; play only with money you can afford to lose and see our Responsible Gaming page for limits and self-exclusion. These terms are governed by the laws of Curaçao and are the English-language version, which prevails over any translation. Because Basswin is not licensed by the UK Gambling Commission, UK statutory gambling protections, GAMSTOP coverage, and UKGC dispute resolution are not available to players on this site.